Visiting our Facilities!

Thank you for continued support of Torfaen Leisure Trust.

Here are all the details you'll need about visiting our sites and what will be on offer.
As you can imagine, due to COVID-19 restrictions, there are a lot of changes at our facilities to ensure the safety of our customers and colleagues.

We have taken a phased approach to re-opening, with Pontypool Active Living Centre and Cwmbran Stadium opening first.
Our other Centres will re-open shortly, so keep an eye out for updates!

We are currently operating at revised opening hours,  depending on Consumer demand and further guidance from Welsh Government in relation to physical distancing measures, we will aim in increase hours over the coming months.

Here is a breakdown of the changes put in place;
Every activity will need to be pre-booked, you will not be able to walk up to the centre without a booking as no payments will be taken on site. We are following a new 7 day booking system which means you can book your activity up to 7 days before.  All bookings must be made online, via the mobile app or by telephoning our Bookings Line on 01633 627100

  • If you are feeling unwell, please stay home and stay safe.
  • Face coverings will need to be worn in all communal areas, this includes queuing and changing areas. You will not be required to wear a face-covering when participating in physical activity.
  • Ensure you use the hand sanitising stations and handwashing facilities throughout your visit.
  • If you have paid upfront for a membership, then please let us know that you wish to return: tltmembership@torfaenleisuretrust.co.uk – We will be adding on our closure period to your membership to ensure that you have value for money.
  • There will be very limited changing facilities so please come to the centre dressed activity ready! If you're swimming please wear your swimwear underneath your clothing. Please pre-shower before swimming and then shower at home after your swim.
  • Please ensure you bring a filled water bottle with you as our water fountains remain out of use. Sweat towels are NOT permitted.
  • Please be respectful and follow the social distancing guides and one way systems around the centre.
  • Please arrive 15 minutes before your chosen activity to enable our leisure concierges to check you in to your activity.

NHS Test & Trace
It’s critical that we help to keep everyone safe by supporting NHS Test & Trace with detecting people who have recently come into close contact with COVID-19. Containing outbreaks early is crucial to reduce the spread of COVID-19, protect the NHS and save lives. To do this we will collect your name, contact number and details of your visit. No additional data will be collected for this purpose. The accuracy of the information provided will be the responsibility of the individual who provides it. Please note that the new regulations amendments that come into force will make it obligatory for high-risk settings to collect contact details of customers, rather than the current approach of voluntary participation. Please be aware that we will need to decline access to our facilities if you refuse to participate in NHS Test and Trace.  Please remember that these measures are being implemented for your safety and the safety of our TLT Colleagues.

We are proud to tell you that as part of your membership and at no additional cost, as a thank you for keeping your membership with us, we have launched a new online digital exercise platform, enabling you to exercise at home and also in our facilities. We have issued user guides on how to access this platform and full detials can be found here: My Wellness On Demand

If however, as a current DD member, you don't feel confident in returning just yet, you will have the option to continue to freeze your membership! Just contact our Membership Team by email tltmembership@torfaenleisuretrust.co.uk and we will ensure your payments remain frozen. (Please note this must be requested before the 15th of the month).

Gym
With regards to gym partners, if you are from the same household bubble then you are able to exercise together. We would still request where possible that you practice social distancing and inform the fitness assistant that you are from the same household, as this would need to be shown on your membership profiles.

Classes
Group Exercise classes will now take place in alternative areas at Cwmbran Stadium and Pontypool ALC to make use of the larger spaces in the Centres.
All classes using equipment will be sanitised after every use. If you are attending classes such as Yoga and Pilates, please bring your own mats where possible.

At present, we will have a revised and limited timetable while we are going through reduced capacity. A 7 day booking system is in place, so please bear this in mind when trying to book your classes. Now more than ever, it is really important that if you cannot make sessions you cancel your place ASAP. There will be so many customers trying to get spaces for each class, so please be considerate to other members and ensure you cancel your place to be able to offer it out to someone else.  We will have to adopt a no-tolerance approach to non-attendance to classes.  This has always been a problem at Torfaen Leisure Trust and now more than ever we need to ensure that spaces for physical activity are maximised. Please familiarise yourself with our Bookings Terms and Conditions

Racquet Sports
Squash, Badminton and Table Tennis are now available to book online, via our mobile app or by calling the Bookings Team on 01633 627100. Courts are bookable for singles only, with your own or extended household bubble. Unfortunately, equipment hire is not available so please ensure you bring your own.

Unfortunately, areas such as our Health Suites and various Children's Activities will be unavailable at the moment. We are working hard to get these areas back up and running and will let you know as soon as we can!