Please read the following information carefully.
As you can appreciate spaces for our Gyms, Pools and Classes are extremely limited and therefore if you are unable to attend you must notify us with plenty of notice. Failure to cancel your session in advance may result in your access to booking being removed and charges being incurred.
This applies to ALL bookings made over the phone, via the Mobile App or our online booking system.
In order to ensure that the attendance at our centres is fully reflected in our usage and due to an increase in 'no shows' and late cancellations which have resulted in numerous customer complaints, we have been left with no alternative than to introduce a new cancellation policy;
It’s critical that we help to keep everyone safe by supporting NHS Test & Trace with detecting people who have recently come into close contact with COVID-19.
Containing outbreaks early is crucial to reduce the spread of COVID-19, protect the NHS and save lives. To do this we will collect your name, contact number and details of your visit. No additional data will be collected for this purpose. The accuracy of the information provided will be the responsibility of the individual who provides it.